An important part of our job is to make you feel safe, and understood. We put all efforts in trying to make you feel understood, respected, and heard. However, everyone is different and we would like you to help us to understand you better. This survey is designed so that you can give us feedback about your session. You can save this link and use it anytime you like to give us feedback about your session, or to share with us your general experience of being in therapy at our clinic. You can include your name, or not. Please feel free to give ANY feedback. Sometimes the best feedback is the hardest one to hear! Am we are all up for it 🙂
When you provide feedback, it comes straight to Dr Amelia as clinic director and we take your feedback or complaint seriously. If you are using NDIS services, you are also able to contact the NDIS Commission at any time. You don’t need to contact us first, if you don’t feel comfortable to do so. Our aim is to make you comfortable when receiving services, but if we are not achieving this goal, you have the right to seek help from the NDIS Commission by calling 1800 035 544 or by completing an online form on the NDIS Commission website.
None of the questions are compulsory, please respond to any question that you wish. It generally takes about five minutes to respond to all of the questions.