Prior to your appointments, please check with the clinic about your clinician’s name. You can read about your clinician on our website or send us an email to ask any question that you wish. You can always contact us and change your clinician if you need to.
Terms and Condition
Below are some important information that you would need to know before commencing therapy. Please read these carefully and let us or your clinician know if you have any questions.
Our clinicians (both fully registered and Provisionals) are all experienced and highly trained psychologist. The recommended fees for a psychology session from the Australian Psychological Society is $260 per session. However, we understand that these fees are quite high for most people. Our charges are as below.
Our current fees are $240 for an initial assessment.
Subsequent appointments with a fully registered psychologist are $205 per session (each session is 50 minutes long). A Medicare rebate of $88.25 is available if you bring a Mental Health Care Plan from your GP (leaving you with a Gap fee of $116.75). You might also be able to use your private health insurer support, but you need to check with them as each insurer has their own policy. NDIS supported clients are charged $214 per session, as per NDIS approved fees. Please note that assessments are charged separately, we will discuss the fees with you before sending you any assessments.
Our feed for appointments with a provisionally registered psychologist is $120 per 50-minute sessions. Saturday fees are $140 per 50-minute sessions.
Confidentiality is an important part of our job and we take it very seriously. It means that what happens during our sessions will be kept confidential and will not be revealed to other persons or agencies without your written consent. The only times we are obliged to provide information would be when mandated by State and Federal statutes or by court order. Your clinician is also professionally bound to inform relevant parties about your situation and to take measures to protect your welfare, and/or the immediate welfare of others, where your or their safety is threatened.
If you come to us as a part of couple therapy, for most sessions you will be together with your partner. If you come alone, next time that your clinician sees your partner they will give them a general summary of what has been discussed when they were not there. However, if you would like to share something confidentially with your clinician you can, but please let them know so that they do not bring that up in front of your partner. Having said this, please note that your clinician would not like to keep secrets from your partner as this might be counterproductive to therapy. Our job is to help you both to improve your relationship so you don’t’ need to keep secrets from each other.
Please do not hesitate to ask me either before or during our session(s) if you have any questions regarding confidentiality.
We are required to keep appropriate records of the clients who seek a service from us and your session with your clinician. These records are brief and contain information about your contact details, appointment and billing history, reasons for presenting, what you talk about/do in the sessions, any reports or documents we have received about you from other service providers, and assessments of your progress during therapy. The records are kept online on a secure professional practice database for allied health professionals. Currently we don't keep paper copies on file. Please let us know if you have any questions about our record keeping.
Please note that if you are coming to see your clinician under a Mental Health Care Plan referral then they are required by Medicare to send a report back to the referring medical practitioner giving brief details of your contact with our service, the nature of the therapy undertaken, and your progress in relation to the plan.
Limits of Service
We are unable to provide court-related assessments or reports, or to give legal testimony unless under subpoena. Where a subpoena does require a report or attendance at court and other legal proceedings, the time taken to perform these duties will be charged at our standard hourly rate.
We are also unable to provide emergency assistance should you experience urgent care. We will endeavour to respond to your phone and email messages as soon as we can, but this will not always be immediately, and may be up to a few business days later. If you are in emergency circumstances, please contact one of the emergency phones services such as Lifeline (13 11 14), DV Connect (1800 811 811), Mensline (1300 78 99 78), or Kids Helpline (1800 55 1800). You may of course also call '000』 if the matter is even more urgent.
To cancel or change your appointment, please give us at least 2 business days’ notice (48 hours excluding weekends. Our emails are not monitored on the weekends and emails or messages on the weekend will only be attended to on a Monday). Cancellations or change of appointments with less than 2 business days’ notice will incur full charges.