Clinician: Dr Joyce Vromen
PhD in Cognitive Psychology from the University of Queensland
Provisional Registration as a Psychologist
Terms and Condition
Below are some important information that you would need to know before commencing therapy. Please read these carefully and let me know if you have any questions.
My current fees are $140 per standard session (each session is 50 minutes long). Medicare rebate is not available at this time. You don't need a referral or mental health care plan. You might also be able to use your private health insurer support, but you need to check with them as each insurer has their own policy. NDIS supported clients are charged $214 per session, as per NDIS approved fees. Please note that assessments are charged separately, I will discuss the fees with you before sending you any assessments.
Confidentiality is an important part of my job and I take it very seriously. It means that what happens during our sessions will be kept confidential and will not be revealed to other persons or agencies without your written consent. The only times I am obliged to provide information would be when mandated by State and Federal statutes or by court order. I am also professionally bound to inform relevant parties about your situation and to take measures to protect your welfare, and/or the immediate welfare of others, where your or their safety is threatened.
If you come to me as a part of couple therapy, for most sessions you will be together with your partner. If you come alone, next time that I see your partner I will give them a general summary of what we have discussed when they were not there. However, if you would like to share something confidentially with me you can, but please let me know so that I do not bring that up in front of your partner. While I don't like you to keep secrets from each other, sometimes the way we feel is not healthy for our relationship, and the way to solve it is to discuss it with your therapist but not your partner, so it's natural to keep some information confidential.
Please do not hesitate to ask me either before or during our session(s) if you have any questions regarding confidentiality.
I am required to keep appropriate records of the clients who seek a service from me and our sessions together. These records are brief and contain information about your contact details, appointment and billing history, reasons for presenting, what we talk about/do in our sessions, any reports or documents we have received about you from other service providers, and assessments of your progress during therapy. The records are kept online on a secure professional practice database for allied health professionals. Currently I don't keep paper copies on file. Please let me know if you have any questions about my record keeping.
Please note that if you are coming to see me under a Mental Health Care Plan referral then I am required by Medicare to send a report back to the referring medical practitioner giving brief details of your contact with my service, the nature of the therapy undertaken, and your progress in relation to the plan.
Limits of Service
I am unfortunately unable to provide court-related assessments or reports, or to give legal testimony unless under subpoena. Where a subpoena does require a report or attendance at court and other legal proceedings, the time taken to perform these duties will be charged at my standard hourly rate.
I am also unable to provide emergency assistance should you experience urgent care. I will endeavour to respond to your phone and email messages as soon as I can, but this will not always be immediately, and may be up to one business day later. If you are in emergency circumstances, please contact one of the emergency phones services such as Lifeline (13 11 14), DV Connect (1800 811 811), Mensline (1300 78 99 78), or Kids Helpline (1800 55 1800). You may of course also call 『000』 if the matter is even more urgent.
To cancel or change your appointment, please give us at least 48 hours’ notice (excluding weekends. Our emails are not monitored on the weekend). Cancellations with less than 48 hours’ notice will incur full charges.